Refund & Return Policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. Our return policy is designed to be as simple and fair as possible.

1. 14-Day Return Policy In compliance with EU regulations, you have 30 days after receiving your item to request a return.

2. Eligibility for a Return To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

3. How to Start a Return To start a return, please contact us at, support@sappherostore.com. If your return is accepted, we’ll send you instructions on how and where to send your package.

4. Return Shipping Costs Customers are responsible for the shipping costs of returning an item. Shipping costs are non-refundable.

5. Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.